Agency Operations Manager
About Dog and Rooster
Dog and Rooster is a full-service digital agency that creates beautiful, effective, and engaging digital experiences. We work with a diverse range of clients, from small businesses to large enterprises, helping them achieve their goals through our expertise in website design and development, digital marketing, and branding.We are a team of passionate and talented professionals who strive to deliver exceptional results to our clients. Our culture is built on collaboration, creativity, and continuous learning, and we believe in fostering a fun and positive work environment where everyone can thrive.
About the Role
We are seeking an Operations Manager to join our team at Dog and Rooster, a leading Web Development & SEO Agency. The Operations Manager will oversee the fulfillment team, manage resource planning, and monitor project processes, timelines, and costs to ensure optimal efficiency and effectiveness. This role requires excellent leadership and management skills to inspire and guide the team in delivering the best solutions to our clients.
What you'll be doing:
- SOP Ownership: Take full responsibility for the development, implementation, and maintenance of the standard operating procedures (SOPs). Ensure all SOPs are updated, well-documented, and adhered to by the team.
- Fulfillment Process Management: Manage the creation, updating, and optimization of the fulfillment process. Streamline processes to ensure projects are delivered efficiently and on time.
- Resource Planning: Oversee the allocation of resources, ensuring that each project has the necessary resources and personnel to meet its requirements. This includes planning for future resource needs.
- Monitoring Project Process: Monitor project process from inception to completion, ensuring that each step is executed properly, and addressing any issues that may arise.
- Time and Cost Monitoring: Monitor and control the time and cost of projects, and ensure they are on track with the budget and schedule. Proactively identify any potential overruns and devise strategies to address them.
- Leadership and Management of Fulfillment Team: Lead, manage, and inspire the fulfillment team. Foster a supportive and collaborative environment. Provide necessary training and guidance, and manage the performance of team members.
- KPI Management: Assist team members in establishing their own Key Performance Indicators (KPIs) relevant to their respective job responsibilities. Regularly monitor and evaluate the team's performance against these set KPIs. Provide constructive feedback, advice, and guidance based on KPI outcomes to facilitate continuous improvement and attainment of individual and overall business objectives. Initiate and lead discussions on revising KPIs as necessary to align with evolving business goals and market dynamics.
What we’re looking for:
- Proven experience in operations management, preferably in a web development and SEO agency.
- Proficiency in project management software.
- Exceptional leadership and team management skills.
- Excellent problem-solving and decision-making skills.
- Strong organizational and multitasking abilities.
- Outstanding verbal and written communication skills.
Why Join Dog and Rooster?
- You'll be part of a talented and passionate team that is committed to delivering exceptional results to our clients.
- You'll have the opportunity to work on a diverse range of projects across a variety of industries, from small businesses to large enterprises.
- You'll have the opportunity to grow and develop your skills through our commitment to continuous learning and professional development.
- You'll enjoy a fun and positive work environment that encourages collaboration, creativity, and innovation.
Apply by emailing firstname.lastname@example.org with an introduction and resume.